Coulsdon Manor Hotel and Golf Club

I've stayed here previously in the summer, and staff have always been polite and helpful, especially in enabling me to stay in the same room when I have extended my stay. Paula and Sandra, both from Dublin, have both been kind. Paula volunteered to take the photos I've attached to this review, and she explicated some of the history of the place, which is part of the Byron estate- and the fact the staircase is original. I'm thinking I would like to potentially use the hotel as a venue for events in future - it is very picturesque. Sandra was so kind as to help me when I was struggling with my bags previously. I also like the fact it is pet- friendly, so I was able to stay here with my kitten. I've found some other hotels seem to discriminate against cats. And the cleaning ladies are always friendly and ask if I need anything when I stay on for extra time.

Staff are always helpful and polite. I've stayed here before, and written positive reviews previously. On this occasion, Martin kindly carried my bags to my room. Sharon kindly arranged for me to stay in the same room when I extended my stay, and Sophie was friendly and remained polite whilst dealing with multiple customers. I like the location. It's quite peaceful, and picturesque, and I like the fact this place has history - having belonged to Lord Byron, and the staircase is original. I haven't seen the more expensive rooms, but the photos of them look lovely. I've used the restaurant a few times, and the food was very good. I'd recommend the Nicoise Salad and the Bailey's cheesecake.

All staff e.g Reception, Catering, Housekeeping were approachable, friendly and able to assist when needed. The room was spacious with enough storage and little seating area next to the window was nice. Very quick to reply to queries pre stay , when booking or any questions answered when messaged.

We had a welcoming greeting from Reception, who answered all questions and double checked our booking. The breakfast was good and was replenished regularly and the staff did not rush you and instead went the extra mile. The late night bar tender was excellent and so happy. The rooms and indeed the hotel was "oldy worldly" because it is a very old listed building which does and will need a lot of upkeep. Do not expect a modern hotel, it is not. It has a different beauty with fantastic staff. No doubt they will be in the process of updating things slowly but hopefully they will keep the charm of the original place and had the history of of for people who are interested. All in all it was very good value, set in a lovely environment. We would stay there again.

I needed a room with a bath, as I suffer badly from hayfever, and having a steam bath is one thing that helps. Reception told me all double rooms have baths, so that's good from my perspective. More modern hotels tend to just have showers, but this hotel has both- all the double rooms have a combination bath/ shower. There's also a desk, which is good for my paperwork. I'm not bothered about "modern conveniences" like having a TV- there's one in the room but I don't watch it. The location is lovely. Martin, on Reception, was helpful - much appreciated, Thank You.